If you need to complain about a government service in Saudi Arabia in 2026, you can submit your complaint online instead of visiting a government office in many cases. Saudi Arabia provides several digital platforms and government applications that allow residents, citizens, and beneficiaries to submit complaints, requests, and reports.
The correct complaint method depends on the government department and the type of problem you are experiencing. Some complaints can be submitted through the national digital-services platform, while other issues must be reported through the relevant ministry or government application.
In this guide, we explain how to complain in Saudi Arabia through government apps in 2026, how to submit a complaint online, what information you may need, and how to follow up on your complaint.
How to Complain to the Saudi Government Online
The Saudi government provides digital services for submitting complaints about government services.
If your complaint is related to a digital government service, you can use the official government complaint service.
The general process is:
- Open the official government complaint service.
- Sign in using the available national authentication method.
- Enter your contact information.
- Select the relevant government entity.
- Select the service related to your complaint.
- Enter the complaint title.
- Explain your problem clearly.
- Attach supporting documents or screenshots if required.
- Submit the complaint.
- Save the complaint or report number for follow-up.
How to Submit a Government Complaint in 2026
Before submitting a complaint, collect all relevant information.
Prepare Your Information
Depending on the complaint, you may need:
- Your identification or residency information
- Mobile number
- Email address
- Government service name
- Transaction or application number
- Date of the problem
- Screenshots
- Supporting documents
- A clear description of the issue
Providing accurate information can make it easier for the responsible department to understand your problem.
Write a Clear Complaint Description
Avoid writing only a sentence such as “my service is not working.”
Instead, explain:
- What happened
- When it happened
- Which service you used
- What error appeared
- What solution you already tried
- What action you want from the government department
A clear explanation can help the responsible team investigate the issue.
How to Complain Through Absher
Absher provides numerous electronic government services in Saudi Arabia.
If your problem is related to a service handled through Absher or a Ministry of Interior service, check whether the relevant complaint or communication option is available inside your Absher account.
General Absher Complaint Process
The exact menu can change as Absher updates its services, but the process generally involves:
- Log in to your Absher account.
- Open My Services.
- Look for the relevant communication or complaint service.
- Select the appropriate government authority.
- Enter the details of your request or complaint.
- Attach supporting information if available.
- Submit the request.
- Keep the reference number for follow-up.
Always use the official Absher application or website rather than an unofficial application claiming to provide government services.
How to Complain About Labor or Employer Problems
If your complaint concerns an employer, employment rights, wages, contracts, or another labor-related matter, the appropriate Saudi government authority may be the Ministry of Human Resources and Social Development (HRSD).
Depending on the type of issue, beneficiaries can use the ministry’s digital services to submit complaints or requests.
Examples of Labor Complaints
You may need to contact the relevant authority for issues involving:
- Unpaid salary
- Employment contract problems
- Workplace disputes
- Labor rights
- Employer-related issues
- Other employment-service problems
The exact procedure depends on the nature of the complaint.
How to Complain About a Government App
Sometimes the problem is not with a government decision but with the digital service itself.
For example, you may experience:
- Login problems
- Website errors
- Application crashes
- Missing information
- Incorrect transaction status
- Technical errors
- A government service not responding
In such cases, use the appropriate digital complaint or support channel for that government service.
Include Screenshots
If an application displays an error message, take a screenshot and include it with your complaint when attachments are supported.
A screenshot can provide useful information about the problem.
How to Track a Government Complaint
After submitting a complaint, save the complaint or reference number.
This number may be required when checking the status of your complaint or communicating with the responsible department.
Keep Your Confirmation Message
If you receive an SMS, email, or electronic confirmation after submitting the complaint, keep it until your issue has been resolved.
It may contain important information for future follow-up.
What Should You Write in a Saudi Government Complaint?
A good complaint should be short, factual, and specific.
For example, include:
Subject: Problem With Government Service
Description: Explain the service you were trying to use, what went wrong, when the problem occurred, and what result you are requesting.
Avoid insulting language, unnecessary personal information, or unsupported accusations.
How Long Does a Government Complaint Take?
The processing time depends on the government department, service, and type of complaint.
Some digital-service complaints may have a stated processing period, while more complicated cases can require additional investigation.
If your complaint has a reference number, use it when following up rather than submitting multiple identical complaints.
What If My Complaint Is Not Resolved?
If your issue is not resolved, first check the complaint status using the reference number provided by the relevant service.
You can also check whether the responsible government entity provides an escalation or additional support channel.
Follow Up With Evidence
When following up, provide:
- Complaint number
- Previous correspondence
- Relevant transaction number
- Screenshots
- Documents
- A short explanation of what remains unresolved
This gives the responsible department the information needed to review the previous complaint.
Tips for Making a Successful Complaint
Be Specific
Clearly identify the service and problem.
Provide Accurate Information
Incorrect information can delay the review of your complaint.
Attach Useful Evidence
Screenshots, transaction numbers, and relevant documents can help explain the issue.
Keep Your Reference Number
Never delete your complaint confirmation until the issue is resolved.
Use Official Government Channels
Avoid unofficial websites or applications that claim to submit complaints on your behalf.
Frequently Asked Questions
How can I complain to the Saudi government in 2026?
You can submit a complaint through the digital complaint service or the official platform of the government department responsible for your issue.
Can I submit a Saudi government complaint online?
Yes. Many Saudi government services provide online complaint, support, or communication channels.
Can I complain through Absher?
For issues related to eligible Absher or Ministry of Interior services, you can check the relevant communication or complaint options available inside your Absher account.
How do I complain about my employer in Saudi Arabia?
For employment-related problems, check the digital complaint services provided by the Ministry of Human Resources and Social Development and choose the service that matches your situation.
What information should I include in my complaint?
Include the service name, date of the problem, transaction or application number when available, a clear description, and relevant supporting evidence.
How can I track my complaint?
Keep the complaint or reference number provided after submission and use the relevant government service’s tracking or follow-up option.
Can I complain about a government app that is not working?
Yes. If a government digital service has a technical problem, use the official support or digital complaint channel associated with that service.
Final Thoughts
Knowing how to complain in Saudi Arabia through government apps in 2026 can save time and make it easier to report problems with digital government services.
The most important step is to use the correct official government channel for your particular issue. Prepare your information, explain the problem clearly, attach useful evidence, and save your complaint reference number after submission.
If the problem concerns Absher, labor services, immigration, traffic, residency, or another specific government department, use the complaint or support service provided by the responsible authority.
Disclaimer
This article is for informational purposes only. Government applications, menus, procedures, and complaint services may change over time. Always verify the latest requirements through official Saudi government channels before submitting personal information or a complaint.
